Nightowl dvr12/20/2023 Once the app is removed, proceed to the Google Play Store and download the Night Owl Protect App again. Press and hold on the Night Owl Protect App and select "Uninstall". If the devices are still not appearing, try deleting the app and reinstalling it. Enter your login credentials to log in to your account and verify the devices are now appearing.Į. Go back to the home screen on your Android and open the Night Owl Protect App. At the bottom click on "Clear Data" and "Clear Cache".ĭ. Find the Night Owl Protect App and click on it.Ĭ. Open the "Settings" app on your device.ī. Due to the variety of devices and versions, these steps may vary slightly.Ī. IMPORTANT:This process will be different for iOS and Android users. Step 2: Clear your App Data / Delete & Reinstall the App See if your devices are now showing in your account. If you need assistance with resetting your password, CLICK HERE.Į. Enter your login credentials to log back into your account. At the bottom of this page, click on "Log Out".ĭ. In the bottom right corner of the app, click on the "Account" tab. Step 1: Log Out then Log Back In to the Appī. So, make sure your Ethernet cable is connected and you are networked before proceeding. It is possible your device is no longer appearing in the app because of a bad network connection. The recorder must be hardwired to your router (Internet) using the provided Ethernet cable. IMPORTANT: If you need help with the initial setup of your recorder or cameras, CLICK HERE for assistance.įor recorders (DVR or NVR), verify you are connected to the Internet. If you are still experiencing an issue after performing all of the steps, please contact our support team. Simply follow the steps below and check your account after each step to see if the problem has been resolved. government’s webpage *Source: The NPD Group, Inc., Retail Tracking Service, U.S.If your Night Owl Protect device (recorder or camera) was previously appearing in the app but is no longer there, this troubleshooting article is for you. (14) For more information on Section 889 of the National Defense Authorization Act (NDAA) please go to the U.S. We reserve the right to make changes, corrections, and/or improvements to the information and to the products, at any time without notice. (12) While we make every effort to provide accurate information, inaccuracies or errors may occur. Trade names are those of their respective owners. and any use of such marks by Night Owl Security Products is under license. (11) The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, (10) The term "recorder" may refer to a DVR, NVR, Wi-Fi NVR, or any similar recording device. (9) The following items are not included and are only for demonstration: TV's, Monitors, Routers, Phones, Tablets, Smart Devices, and any item not specifically listed as included. (8) Accessing your Night Owl® device through Google Assistant™ requires a TV utilizing Chromecast™ and a Google Home device. (7) Check for camera models that are compatible with your recorder. To add Wi-Fi devices, the recorder and Wi-Fi devices must be connected to the same Internet (Local Area Network). (6) This recorder can hold up to a total of 4 Night Owl® Wi-Fi devices. All features require ideal conditions and the latest firmware updates to provide accurate results. (5) Video streaming may be subject to interruptions or failures for reasons beyond Night Owl’s control, such as intermittent Wi-Fi or service provider outages. Without an HDD, you will be able to live view your cameras but will not have access to the playback feature, as there is no storage for the recordings. (4) Not all recorder models include a Hard Disk Drive (HDD). Future Android™ and iOS® updates may affect the app experience. Compatibility at the time of manufacturing. (3) Night Owl® apps are free downloads compatible with Apple® and Android™ devices only. Night Owl® doesn’t charge monthly fees to view or control your recorder over the Internet and/or Smart Device. (2) The recorder and push alerts are currently accessible on iPhone®, iPad®, and Android™ running on 4G/5G Smart Devices. If your recorder is not connected to the Internet, you will not be able to remotely view your system on your Smart Device. (1) Internet and Smart Device access requires a router and High-Speed Internet connection with a minimum 3 Mbps upload speed.
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